FAQ’s

You can choose at Checkout page from following Payment methods:

-Cash On Delivery
- Debit/Credit Cards
- JazzCash
- Bank Transfer

MugArt provides Cash On Delivery services nationwide for parcels valued upto PKR. 5,000/-

Due to customized and print on demand nature of products the orders valued more than Rs. 5,000/- our representatives may ask to make full payment or atleast 50% payment in advance

For orders placed from rural areas, incomplete addresses and self collection COD service is not available and full payment has to be made in advance

If its a gift and you dont want the recipient to pay for parcel. You can pay in advance through Debit/Credit Cards, JazzCash, bank transfer.

MugArt provides the fastest and hassle free replacement policy.

Any defect found in the product/design has to be informed via email on care@mugart.pk  within 3 days of product delivery along with pictorial evidence

Our team will contact regarding issue and if founds true the replacement will be dispatched within 3-4 working days

 

Note: For printed/engraved products our working model is 'POD' Print On Demand, every product specifically gets printed and ready as per individual order so we only give replacement in case of a damaged product or a wrong product/design being delivered. Replacement wont be executed other than these reasons.

No, it is not mandatory but only optional to make an account for placing order. You can checkout as a guest and order will be processed. If you become a member, it will have additional benefits which will be informed to the members on time to time basis.

  • When you make an account with us your address & contact information get saved with us and next time you log in to shop you dont need to enter all the personal details again. Which saves time for your all later purchases.
  • Get discount coupons on special occasions

Please be assured that the personal information of the users is kept private and not shared with third party at any point.

All the orders are dispatched within 1-2 working days.

The delivery time varies for different cities and depends on actual transportation & delivery circumstances.

Most of the orders deliver within 3-6 working days

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